At K2 Spice Market, we are committed to ensuring a seamless and reliable shipping experience for our customers.
Upon placing an order, we strive to process and dispatch it promptly, typically within the shipping days you select at checkout following payment confirmation.
You will receive a confirmation email containing tracking details once your order has been shipped. Our shipping rates are calculated based on the weight of your order and the destination address, with the total cost clearly displayed at the checkout stage.
Refund Policy
Your satisfaction is paramount to us, and we stand behind the quality of our products. If, for any reason, you are not entirely satisfied with your purchase, you may be eligible for a refund under our policy.
To qualify for a refund, the item in question must remain unused and in its original condition and packaging.
Should you wish to initiate a return and request a refund, please reach out to our dedicated customer support team within [5 days] of receiving your order.
Our team will guide you through the return process and provide the necessary instructions. Once we receive and inspect your returned item, we will endeavor to process your refund promptly, typically within [3-7 business days].
Refunds will be issued to the original payment method used during the purchase. For items that are ineligible for refunds, such as opened or used products, we retain the right to decline refund requests.
Additionally, we are responsible for covering return shipping costs. Should you have any inquiries or require clarification regarding our shipping and refund policies, please do not hesitate to contact our customer service team at [ info@k2spicemarket.com].
